Flexicover Reviews

Flexicover are easy to contact and get quotes and deal with any claims that arise very efficiently in my experience. I would recommend them without resevation.

Don't use these people. I was delayed on my flight and, as a result, had to stay the night in a hotel at an airport through no fault of my own. I was insured for delays for up to £150 on my Flexicover policy. However, this turns out to mean £15 for every 12 hours of delay. Since my flight was only delayed by two hours, even though it meant I arrived well after midnight and couldn't travel onwards, they wouldn't even pay me the £15.

Very helpful and friendly asked all the relevant questions about ourselves medical history and were guided through the process with a good yearly price

I've used this company before. Insurance being dead money until you need it, it provided decent holiday cover in the event. The only quip I have is the cost of my current one trip cover in comparison to my last multi trip cover to which it has gone up considerably.
Overall a decent comparison holiday insurance company.
Online application is easy.

Everything explained well and the agent had a nice manner. Got an excellent quote and then insurance. We have used Flexicover before several times . Highly recommended

Very helpful staff and smooth experience when I rang to extend my coverage, while travelling, due to extending my trip. Would be 5 stars except that it was a little tricky to line up time zones so that I could ring when office was open. Helpful staff member gave me an email address I could use in future (wish I could have used that in first place).

Been using Flexicover for years and I don’t have a bad word to say about them. Customer service is great, price is good and cover for medical conditions is also good. Get good discounts for returning customers too. ??

Usually customer service good but this time you made a very big mistake on the policy by switching the names on the medical stage and when I rang to change it you wanted £62 more and after I said it’s your mistake i shouldn’t have to pay your response was do you want to cancel the policy I did pay the extra but no apology even after formal complaint and felt as you had missed my point completely. I have had to use your service in the past and it. Was brilliant but I am sorely disappointed this time by your customer service please respond

Tried to get a quote. Completed first 3 sections without problem. The website then failed to allow me to go into the 'Select Policy section', no reason given.
The RH side of the page had a quote summary and I tried to retrieve the quote by entering the quote number and my email address (which I had already provided). However flexicover were unable to retrieve the quote.
Seems a complete waste of time.

Transferred from TopDog who where brilliant for 10 years plus. Two claims in 10 years and perfect service. First 6 months here and needed to claim and what a load of rubbish. This declined and that declined or limited coverage and then an argument with us about definitions of what is covered and what is not. Stay well clear.

Very pleased with the interaction supplied by the medical database that makes it very straight forward for a person of advancing years to get insurance cover on the basis of the medical conditions supplied. That process is also very easy to follow. The premiums are also very competitive. I am a returning customer who has used Flexicover for the last 4 holidays.

I wanted clarification over certain details of the policy, re valuables, gadget cover etc and have had indifferent responses in many of my phone conversations with other providers. In the UK, Jo and Debra were wonderfully cheerful and knowledgeable. They passed me to the claims dept to just be sure about something and Aaqilah couldn't have been more diligent in getting me answers. Hopefully I will not have to claim ever, but I feel encouraged by their responses so far.

When these guys offered me a renewal it was more than double the previous year for family travel insurance. The renewal claimed a returning customer discount. Yet the price i paid last year was left blank. Deliberately, of course so i would just automatically renew and not question it. This is misleading tactics that i believe is now banned in law. But it doesn't seem to stop them trying some of the old dodgy sales tricks.

A little disappointed as I foolishly didn’t take a note of who I had taken insurance out with. I had no email of confirmation of my insurance and it wasn’t until I received an email asking for a review that I knew found out who I was with, other than that I had no problems finding the cover that suited me.

Dreadful, tried 3 numbers to get through after being told to contact them by TopDog.

Options are 1 New Claim, 2 Progress a Claim

Anyway, no one answers either number, and that is to try and buy a new policy, god help you if you had to call them for real, urgently, for a claim.

Leave well alone!

PS I did get a response as you can see

A month on after my complaint review!

The English is not correct, good luck with the wording of their policy! “…..I would like to apologise that you was able to speak to a member of our claims team……”